Our Killeen location is a full-service store for Verizon Wireless. We offer the newest smartphones, tablets, connected devices, and accessories. Our Killeen reps are ready to help you.
1103 W Stan Schlueter Loop
Killeen, TX 76549
Mon – Sat: 9:00 AM – 8:00 PM
Sunday : 11:00 AM – 6:00 PM
- Bill Payments
- New Accounts
- Technical Support
- Customer Service
Based on 361 reviews
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02:03 12 Jul 21
Nate had excellent customer service. Very friendly and took the time to explain everything to my husband and I. He went that extra mile. Will recommend him to everyone. Outstanding service!!
14:04 01 Jul 21
Chris was amazing and very patient as my phone was full and took awhile to transfer to my new phone. Chris also was helping multiple customers at once with no issues which not everyone can do. Thank you Chris for your help I am happy with my new iPhone 12 mini .
16:22 30 Jun 21
Was extremely helpful. Was multitasking and still getting the job done without an issue. Very professional and customer service was excellent.
01:58 30 Jun 21
Chris was awesome and was very informative . He was also very patient with me. I would recommend his Service to any one. THANKS FOR ALL YOUR HELP . I was extremely satisfied with his services !
15:21 28 Jun 21
Kim was amazing! She answered all my questions and was super helpful in getting g me into my new phone!! ❤️
01:48 21 Jun 21
Kim was the mist knowledgeable Verizon representative I have had the pleasure of working with! She was courteous, professional, and very kind. I would recommended anyone who is switching phone companies or just purchasing a new phone, to go see her at Verizon on Stan Schlueter in Killeen TX!
01:50 29 May 21
Chris was great! He ordered me the new purple iPhone, which came in only three days, and called to remind me it had arrived after I hadn’t come to pick it up for a few days. When arriving to his store about a half hour before closing time, he had no problem getting my new phone ready for me. Thank you for your kindness, Chris! I love my new phone
00:17 12 May 21
I had an awesome experience at this location. The rep was very friendly, informative and patient.I'll definitely return for my future needs!
13:21 23 Apr 21
Had a great experience with Chris. He was very informative and took the time to ensure we were set with our new plan and phones! Thanks for taking care of us eight minutes before closing!!
04:04 04 Apr 21
Chris is AMAZING. I spoke with him last week about switching services and upgrading my phone due to a long list of customer service issues with my previous provider. He made sure that customer service was the first thing he provided. He explained everything in detail and laid out the best options that would get me the most bang for my buck. I came back today (a week later) and the transition was smooth and seamless. He was even willing to go the extra mile to ensure I had the phone today. All and all, this man is an enormous asset to the company!!!!
00:20 31 Mar 21
Nathan is always helping and very knowledgeable on what he does for Verizon consumers. This is the second time I have been to the store and I get 5 star service every time. Can’t say the same about every Verizon store. This one makes me want to come back every time.
00:38 23 Mar 21
I went in with the mindset that I was going to ask all the questions possible. But when I got there Nathan was more than helpful. He was upfront about all fees and prices. I would definitely recommend going to him and I would go back to him for Verizon business.
01:58 19 Mar 21
Went into Verizon on Stan Schlueter this evening to purchase a new phone. Chris was the only one working and had a lobby full of people. He was extremely patient and apologetic. He worked as quick as he could to help all of us and still maintained the highest level of professionalism. Chris deserves some help in the store and/or a raise!! We will definitely see Chris for all of our needs from this point forward. Best experience I’ve ever had with a Verizon rep considering the circumstances!
01:02 11 Mar 21
Chris was personable, patient and kept the energy going. I wasn’t sure if I wanted an iPhone and he reminded me of the promotions going on. My husband also got a new phone. Needless to say our experience was amazing!!
04:12 27 Feb 21
This Verizon location is by fat the best one.Very professional and friendly. A must go to if you are looking to switch over or any phone upgrades. Kevin help me today so friendly so patient and great customer service.
00:49 14 Feb 21
Chris over at the Stan Schlueter Verizon was extremely helpful! I washed my iPhone by accident and had to go in to get a new one. He was very patient with having an out of state account and setting up my new phone for me and getting what we could transferred. He even was able to get my daughter a new iPad for an incredible deal and set that up as well. He explained the new bill and helped me save as much as possible, he wasn’t pushy at all in trying to sell me anything which is a huge plus for me. Thanks so much for all your help today, Chris!
23:57 11 Feb 21
Kevin was knowledgeable and went above and beyond to get us what we needed. He was even super patient when I couldn't remember my password. Thanks for great customer service Kevin!
05:58 25 Jan 21
A breath of fresh air. Location great, staff awesome and funny. Not pushy and really helped me decide. And the service... Thank you Lord! I've been through most others and I'm finally happy y'all are affordable. The Disney+and Hulu thing is nice too.
20:35 28 Dec 20
I left SPRINT because of their horrible customer service, so I wasn’t sure what to expect when I went into Verizon today. Chris was respectful and helpful and took all the time necessary to answer all of my questions. I will gladly continue doing business with Verizon after this experience!!
18:34 24 Dec 20
Kevin was fast and explained everything with ease. Answered all my questions I had and setup all my devices for me. Very pleasant to work with.
07:25 19 Dec 20
Chris did an excellent job! He made sure I understood everything concerning the plan and how to navigate certain areas on the phone. Would most definitely recommend him..
21:00 13 Dec 20
Like I said before this is the best Verizon store to do business. Nate and his staff are hands down in my opinion the best. They always show me what I want and the best way to accomplish owning it, and always saving me money. You have to go see Nate and his team for your cell phone needs it was a great experience.
13:51 12 Dec 20
Cody was extremely helpful and very patient with us. He accommodated our needs with everything. Thank you so much Cody.
17:30 19 Nov 20
Absolutely sublime service. The sales rep, Cody, was incerdibly friendly and was very helpful with helping my family with our lines and devices. He answered our questions and concerns, was very prompt, and professional. With certainty, will be returning to this location if anything else is need.
01:50 11 Nov 20
I just wanna say that I don't know who trains these guys, but they are the best customer service reps I've ever seen. There was a citywide outage as I went in there to upgrade my phone. Kevin is the guy who helped me and he was balancing helping me and helping the ridiculous amount of people that came through the door. They had about 35 or 40 people come through the door, most were ok but some really had an attitude. These guys handled it very professionally and if I need anything else with Verizon, I'm going straight to this location.
00:43 11 Nov 20
Excellent customer service! Cody provided me with detailed information about my account, the changes I could make, and excellent information about my new phone. I enjoyed my experience at this location.
22:51 30 Oct 20
Great customer service, the guy who helped us was very detailed and explained everything. We had a HORRIBLE experience with AT&T they stole money/phone from us. So walking into Verizon was the best decision we made. Nathan was excellent we are extremely happy.
14:26 23 Sep 20
No-pressure, didn't feel rushed.Trustworthy.They listened to me. Quick and clear communication. Final price was exactly as negotiated (no last-minute surprises). Professional and polite salesperson.
20:59 20 Sep 20
Kevin definitely made the process quick and easy. He was able to answer all questions I had and went above and beyond to ensure I was comfortable with the phone I picked. I did not feel pressured at all.
21:57 15 Sep 20
Best store, they are very professional and polite. They know what they are doing.
13:13 03 Sep 20
excellent customer service. always willing to help with any situation.
14:09 01 Sep 20
We had a great experience with Kevin he helped us out a lot by answering all our questions to the best of his ability, setting up our phones and explaining how everything works in detail until we understood.
14:49 24 Aug 20
Nate was a great Salesman. He was very knowledgeable about everything and even broke down the different phones for me. Great place
00:32 22 Aug 20
Nathan was absolutely amazing! His patience level is above the norm! Lol
Hey Im Me
00:48 17 Aug 20
So last night we went in to the store and I think the man was just having an off day . But today we were taken care of by Kenny and he was awesome , he was knowledgeable and happy to help. I bought a different phone today even though I was set on one specific phone , I ended up with a better version which was less expensive . Thank you so much !!!
20:34 08 Aug 20
Went in here not knowing what I wanted but was helped asap and was super easy
18:39 08 Aug 20
Great customer service, answered all of my questions. Highly recommend them!
23:50 07 Aug 20
Nathan, the store manager, went out of his way to make my experience the least painful as possible. I had an unexpected need to purchase a new phone before my old one was paid off. After everything was said and done, I still left with a smile on my face that cost a lot. Having been a customer of this location a few times, everytime with someone different, this is the most productive visit I have had. Thank you.
01:37 05 Aug 20
Kenny T is very knowledgeable. He is a great sales rep for Verizon. I spent quite a while talking to him and he was very helpful. We were able to resolve all of my account-related concerns in the visit. I recommend this Verizon location to other customers. They also have extremely comfortable chairs made of leather for waiting areas.
22:57 03 Aug 20
Great customer service! Friendly! Made the process easy and smooth!
05:57 31 Jul 20
Delante provided us with such amazing customer service. Helped us find the perfect phone for our son.
01:15 24 Jul 20
Kenneth is absolutely amazing. Very knowledgeable and very professional. He is the man.
13:24 29 Jun 20
I’ve been a Verizon customer for quite a few years and visited many Verizon stores. This location by far has the most professional and personable associates! I was completely satisfied with their assistance. Kevin and Delante should be the faces of Verizon customer service!
17:45 26 Jun 20
I enjoyed the atmosphere but what I really enjoyed was the service. I needed an new phone for work immediately as my old could and may cause seizures. My options was limited sorta like adult making friends. Cheap or frugal.
13:18 06 Jun 20
Great service. I needed a screen protector for galaxy note 10+ and they took care of me right away. I would highly recommend this place. Friendly staff and very highly knowledgeable of the the product they sale.
18:02 30 May 20
Nathan was terrific. He was knowledgeable, patient, smart and generous with his time, even though the store was very busy. He was exactly what we needed. I would HIGHLY recommend him to anyone needing a phone. And will recommend him.
18:29 25 May 20
He was excellent. Saved us some money and we were out of there in no time. Very professional
01:02 23 May 20
We received the best customer service and they helped us with whatever we needed. They went above and beyond what we expected. Made the process very easy for us and will recommend to anyone looking to get Verizon service.
00:58 23 May 20
They were really great in helping us add another line to our account! Gave us plenty discounts on phone accessories and saved us a bunch of money off our bill every month. Really military friendly. I definitely recommend this location for all your wireless needs.
16:12 16 May 20
Rep was fantastic! Very knowledgeable and insightful. Store was clean and well maintained. Comfortable chairs!
00:30 16 May 20
Steven was EXTREMELY helpful with his services. Definitely recommend asking for his help ☺️
20:07 15 May 20
I walked in and Joey went out of his way to fix my issue with corporate. I am one satisfied customer!
01:28 03 May 20
Nate the store manager is awesome. Very nice and knowledgeable. Answered all my questions and even saved me money
17:53 14 Apr 20
I got 5 star service from Nathan at Verizon. He helped me with all my phone needs. I would highly recommend him.
22:35 20 Mar 20
Malik was knowledgeable on every product, very professional and provided great fast customer service. He took the time to explain the process with us as first time customers and gave us great tips with each phone. Thank you Mr Malik for going beyond and making our Verizon experience painless! We will be back to your location again!🤙🏽
16:59 18 Mar 20
The best man for the job!!!! Malik knows his job inside an out, he really cares about you getting the best phone, plan, and tries to save you money! I suggest him for anyone.
02:17 12 Mar 20
Nathan greeted us as soon as we entered the store. The store is clean, cozy, and well displayed. Nathan was genuinely honest, knowledgeable, and super personable. Would definitely recommend this store!
16:43 28 Feb 20
I’m a long-time Verizon customer and have always had wonderful service here. However, yesterday I had to deal with Rodney and he has the WORST customer service skills I have ever seen! He is apparently unable to understand what’s said to him, no matter how many times you explain it. Stay away from Rodney unless you want your blood pressure to soar!
23:37 12 Feb 20
Extremely friendly and helpful staff without being pushy and listened to the problem to find viable solutions. Check them out if you want quality customer service. Couldn't have done a better job.
20:45 27 Jan 20
I’m very happy with the experience I had with Cody and his staff. I got a great deal on a new data plan and new phone. Cody was very helpful and because of it he also made a sale to a friend of mine who was just tagging along. They were able to help me sort out an issue I was having with Apple even though that wasn’t their problem to fix.
18:49 20 Jan 20
Walking into this location, you're made to think you're waking away with a smokin deal. Once you leave, you quickly realize you got played. They, and I mean the store manager Cody has not followed through with what they said. We were promised $200 per line to switch. We switched over 4 lines. This was back in September. It's January and never recieved our rebate and no signs of getting it. Discounts were never taken off. We had to go to an actual Verizon to get our bill taken care of. Moral of the story. We've tried asking that the dm reach out to us, and nothing. Poorly ran company. Never go to to a third party store. They give two sh*ts about the customer.
23:48 29 Dec 19
Store manager Cody was awesome today. My husband broke his iPhone and we had about 400 left to pay on it. We went to his store with our mind set to pay that and get a new phone. Cody hooked us up, we left the store with a upgrade plan new phone and two new tablets for our kids and didn’t have to pay one dime. He was very professional and didn’t keep any hidden fees from us. The one thing we was worried about was our bill going sky rocket with all of these changes. We ended up getting over 100 dollars in credits to our next bill and he assured us that our regular bill would be the same. We left Verizon Very happy customers.
18:24 15 Oct 19
Store manager Cody Bilbrey made a mistake while getting the new service set up and our return package never came in the mail. He would not fix the situation and would not contact corporate Verizon. Verizon customer service was able to fix it within minutes.
17:24 20 Jul 19
Very nice people and excellent customer service. I think his name is Austin who helped me. This store got great promotion as well.
02:04 14 Jul 19
If you are wanting to get good service and the best customer satisfaction you should really suggest going there. Malik was the sales rep who helped us get the best deals along with accessories, you should recomend him.
01:56 14 Jul 19
Malik was one of the best customer service reps. I have ever encountered and made mine and my families time there and wonderful experience. I would highly recommend asking for his assistance if you purchase from this store.
23:44 31 May 19
Malik is awesome! He has gone above and beyond to ensure us a smooth transition from AT&T to Verizon. He is knowledgeable about all products, policies, and promotions. Great personality and character. He didn’t push the sale but provided us with all necessary information to make well-informed decisions. He’s the best representative we’ve seen in a long time.
20:58 07 May 19
Kayla was very knowledgeable and helpful in assisting me with my phone issues. She displayed exceptional customer service. The qualities she displayed in representing Verion are ones that should not go unnoticed. What a great asset for a company to have. Thank You, Kayla
19:48 11 Jan 19
Awesome service from Kayla!
19:19 11 Jan 19
Malik was the most helpful and had a wonderful attitude.
21:00 10 Jan 19
Emily and star helpped me so much thank you guys so much
Tap That Toast
20:31 27 Nov 18
got a iphone xr here. the staff is so nice and wont rush you with your decision. very personable and polite